• Call Scheduler Classic Demonstration (webex)
  Pre-recorded demo of the C.S. Classic in a live environment, including selected features and reports.
• Call Scheduler Tour (on-line)
  
  

• Call Scheduler Classic Brochure (pdf)
  Classic helps create, maintain and publish on-call schedules for physicians, complete with our automated scheduling assistant engine that honors your rules.
• Call Scheduler Lite Brochure (pdf)
  Lite makes manual scheduling easy with the tools, reports and views most commonly needed. Template Scheduler helps with non-automated scheduling.
• Call Communicator Brochure (pdf)
  Communicator offers a single hospital, heathcare system or multi-specialty clinic a total solution for management and easy-access display of mulitple physicians' on-call schedules.
  
  
• Compare Lite to Classic (on-line)
• Compare Lite to Excel (on-line)
  
  
• Do you need a Spreadsheet or a Solution? (pdf)

• Austin Medical Center, Mayo Health System (pdf)
  The Austin Medical Center has grown from a 25-physician clinic to 70+ physicians in 10 years. With such rapid growth came an increasing need for efficient processes in all areas. It was critical that any call-scheduling software adopted be intuitive, comprehensive and easy to use. What were the keys to their success in implementing Call Scheduler?
  
  
• CentraCare Health System and St. Cloud Hospital (pdf)
  The St. Cloud Hospital's Telecommunications Center was receiving about 60 faxed copies per month of on-call schedules from local area clinics. Each schedule was collected and filed away in a three-ring binder in the Customer Contact Center.
  What did they do to "ditch the binder"?
  
  
• Hunstville Memorial Hospital, Memorial Hermann Affilate (pdf)
  Rapid growth rendered the older on-call systems and processes inefficient. However change can be difficult unless a partnership is developed within the organization and with a vendor who is not "just selling software". Sometimes the "best choice" is beyond a feature list. How did Huntsville overcome unforeseen obsticles to make their "Down to earth and up to the minute" tagline a reality?

  Case Studies:

• Stanford Psychiatry Dept (pdf)
  Challenge: Finding a cost effective solution to replace outdated and unsupported internal call scheduling software.
  
  
• Cardiac Specialists (pdf)
  Challenge: Managing provider requests for peers and call schedule for a growing specialty practice.
  
  
• Eastern Oklahoma, ENT (pdf)
  Challenge: Managing multiple layers of call between multiple locations.
  
  
• Mount Carmel Clinical Cardiovascular Specialists (pdf)
  Challenge: Solving a lack of infrastructure and managing process around very complex call scheduling needs.
  
  
• Baptist Neurology (pdf)
  Challenge: Combining four existing Neurology practices, each with their own Call systems and none with Call software, into one effective and efficient practice. Can the new practice have an effective call schedule on opening day?
  
  
• Chattanooga Heart Institute (pdf)
  Challenge: Cutting scheduling time and stress for a growing cardiology diagnostic, treatment, research and rehabilitation center.
  
  
• Tall Grass Orthopedic (pdf)
  Challenge: Inheriting a cumbersome paper-driven call system and evolving it into an automated, technology-driven call system: Call Scheduler.
  
  
• Alexandria Clinic (pdf)
  Challenge: Upgrading the call scheduling system for a 60+ year old family practice from off-line scheduling software to dynamic web-based scheduling software with superior customer support.
  
  
• 7 Day Clinic (pdf)
  Challenge: Scheduling providers and receptionist staff for new walk-in express care clinics with multiple community locations.

A free series of informative talks on issues regarding Call Scheduling and insight into scheduling management.
Have a great webinar topic? Please contact us with your ideas!

   Call Scheduling

A series of informative articles regarding Call Scheduling from around the Internet..

   Community Call

CMS finalizes EMTALA community call plans and on-call list rules